T3main

Manage Communications the Smart Way
T3 Telecom Software’s approach is to design innovative telephony solutions that meet customers’ unique, and evolving, business environments and goals. We look to future trends to offer cutting-edge solutions, while at the same time providing a core set of comprehensive messaging functionality. With a flexible, open architecture and a unique building blocks approach, our products work within organizations of all sizes and infrastructure complexities.

Creating an Efficient Organization
How you reduce the cost of live agent support while maintaining highly professional and responsive service is a constant balancing act. Even with the proliferation of the Internet there remains a need to support customers and employees through efficient and quality telephone assistance. T3main has the components that allow you to implement message management solutions, robust call centers, and directory assistance environments that meet the needs of your organization.

Streamlining your Messaging Approach
Just because your organization is complex doesn’t mean your messaging solution has to be. T3main allows you to have a streamlined approach that cost-effectively shares messaging across the enterprise and ensures all locations have the same secure and reliable solution in place. We are uniquely positioned to help you manage complex infrastructures and environments through unified messaging, networking and integration capabilities.

Designed to Bring you into the Future
You need a solution that is designed to support you today and well into the future. T3main allows organizations to complement their previous investments in both traditional TDM and VoIP environments with a robust messaging and telephony application.

At its very core, T3main incorporates an open architecture and technically advanced foundation built on Linux to leverage reliability and a low cost of ownership. A modularized set of standards-compliant messaging capabilities can be enhanced through our building blocks approach to build a fully customized telephony application.

Freedom of Choice
T3main works within an extremely flexible environment, avoiding vendor-lock in and allowing you to choose solutions from multiple providers.

• Hardware independent: open standard Intel® architecture
• Client/Server independent: POP3 and IMAP server can be used with any email client environment and email server
• SIP-enabled: supporting VoIP, TDM, and mixed environments
• PBX independent: serial, in-band, SIP, QSIG, DPNSS, ISDN or digital ports integration
• Linux foundation: providing reliability and low cost of ownership
  
  

T3main includes robust, feature-rich components that provide the building blocks for a fully customized and scalable solution.

Unified Messaging
Unified Messaging provides instant access to voice, email and fax messages from any location with tools you already use day-to-day. Voice and fax messages are easily managed from your email inbox. Email and faxes are just as easily accessed through any telephone.
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SIP
IP (Session Initiated Protocol) offers the functionality, flexibility and scalability of T3main in a software-only application. It lowers costs by reducing the number of required servers and hardware, and creates a more stable environment in geographically distributed organizations by providing flexible installation options.
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Speech Recognition
A natural speech interface gives callers more flexibility to interact with your system than with traditional directory assistance. Callers easily interact with automated attendants, IVR systems, as well as voice mail applications as they no longer having to rely solely on DTMF (touch tone) entries.
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Speaker Verification
Speaker verification helps protect you and your customers by reducing and managing the risks associated with providing remote services. Viometrics allows you to use a convenient, non-intrusive, and cutting-edge technology to authenticate a person’s identity based on their unique vocal pattern. No longer a technology of the future, speaker verification, or voice biometrics, is increasingly used by organizations that provide access to sensitive systems.
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Integration
T3main is a PBX vendor-neutral solution that supports connectivity with a wide variety of digital, serial, ISDN and Analog PBXs, as well as SIP-enabled PBXs. Built-in integration libraries provide out-of-the-box support for each protocol.

Networking
Networking capabilities allow you to standardize a multi-site organization and mixed PBX environments or legacy systems on a single messaging solution. Through a distributed architecture and proprietary networking protocol, T3main removes the dependency of voice mail on the PBX, optimizing bandwidth and reducing internal network traffic in multi-site organizations.
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Interactive Voice Response
T3main incorporates an interface that allows you to program highly customized applications at a low cost. Front-end a call center or provide callers with important information such as driving directions, a store locator, or a more complex application that links to an external database and allows callers to schedule and cancel appointments.. Hooks from the scripting language can run external programs and create full IVR applications.
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Automated Attendant
Through this easily customizable component, multiple auto attendants can be triggered by the criteria important to you, such as time/date or DID parameters. Further flexibility allows mailboxes to be reached by multiple aliases ensuring that callers can always find the person or department they need. Tenanting extends these capabilities by allowing different departments or companies in a single location to set up customized prompts and have secure, private user directories and extensions.

Fax
Fax allows you to configure a centralized fax server as a shared resource on T3main. T3main delivers faxes to your email as a PDF or TIF document. Outgoing capabilities allow users to send documents as faxes from any Microsoft® Windows® application, monitor the process of fax documents and maintain activity logs. Fax-on-demand stores documents allowing callers to easily retrieve them from the system.
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