EasyRun - a leading Contact Center Solution Provider
Companies must be able to provide
efficient, dynamic and intelligent solutions to customers and prospects
(7x24) or they will lose them to competitors. EasyRun develops and
sells the industry's most advanced, user-friendly multimedia, contact
centre solutions. The Company's products are feature rich,
competitively priced, and deliver immediate organizational benefits in
terms of Total Cost of Ownership and Return on Investment.
"EPIC never breaks, it was easy to install and operationally it is bulletproof. More importantly, EasyRun has been a great business partner. Their sales and service is excellent and we consider them part of the MotoSport customer service team"
Jarrod Rogers - Director of Contact Centre Operations, MotoSport
products empower organizations to optimize their internal and client
side processes in order to adjust to changing business needs. The
Company's multimedia contact centre solutions offer transparent
information retrieval from a business application or external database
as well as e-mail messaging and Web interaction capabilities. EPIC's
modular architecture allows users to change the functionality and
structure of their contact centre easily and smoothly, and its
scalability enables an organization to grow without the need for
massive re-investments. The EPIC product family supports both legacy
PBX's and IP based PBX's allowing customers to use the same application
across either or both telephony platforms.
Key specifications offered in EasyRun products include:
State-of-the-art mechanisms that allow routing via skills, ANI, area, customers and statistical information or by any criteria from an external DB/application
Easy integration with multi-vendor platforms through an open architecture
User friendly administrative tools that provide the ability to easily customize the system
Multi site, call center support, with full contact center redundancy
Telephony platform independence
- essentially EPIC modules can run on virtually any legacy or IP
EasyRun has over one thousand customer installations worldwide including the Dallas Cowboys, the U.S. Coast Guard, National Pizza and Coca Cola.